1. The warranty extends exclusively to the replaced spare part, and coverage is confined to the specific spare part subject to replacement during the repair process.
2. Warranty can be claimed once during the warranty period.
3. Warranty coverage does not encompass damages resulting from physical impact or liquid incursion; such instances are expressly excluded from the terms of the warranty.
4. No refunds shall be entertained after the initiation and / or completion of repairs. Once repairs are conducted, a refund shall not be considered.
5. Screen protectors and back glass replacements are expressly excluded from any warranty coverage.
6. Alterations or repairs may impact the functionality of IP68/IP67 features. Any resultant issues arising from such alterations shall not be subject to warranty claims, and no warranty escalations will be entertained in these instances.
7. In the case of scratch-resistant replaced spare parts, any deep scratches observed subsequent to repairs shall be construed as indicative of physical impact and thus fall outside the scope of warranty coverage.
8. Warranty shall be valid to cover a manufacturing defect. However, warranty shall be void in below situations:
- A physical defect, damage, or scratches caused by rough handling, accident, natural disaster, humidity, extreme thermal or environmental conditions or rapid changes in such conditions, corrosion, oxidation, rust, gradual deterioration due to wear and tear, cosmetic modification, drop damage/liquid damage.
- Lines on the LCD which are caused as a result of internal physical damage.
- If device is opened or attempted to repair by a third party other than PhoneShark.ae.
9. Pick-up and drop-off services are available at any time during the stipulated warranty period for a nominal charge of 75 AED.
10. Payment is due promptly upon the completion of on-site services. In the case of pickup services, payment is due immediately upon the completion of repair work.
- Payment is required to be done before the return of the device via online payment link, unless otherwise agreed differently with PhoneShark.ae team.
11. Any mishap, incident, or consequential damages caused by a third party, whether directly or indirectly, shall not be attributed to us. We expressly exclude any liabilities arising from actions or events initiated by external entities.
Our responsibility is limited to the scope defined within these terms and conditions, and we disclaim any direct repercussions resulting from third-party involvement.
12. If incase customer asks for return of the device after pickup but before initiation of repair services or if repair services cannot be conducted because of reasons attributed to the customer, there will be a nominal charge of AED 75 to cover pickup and delivery costs in order to return back the device to the customer.
13. Customers are required to give only their device to us. Please remove an back cases, coverings, external attachments, chargers and SIM cards. PhoneShark.ae will not be responsible in the event if they get lost.
14. We operate currently in Dubai. Additional support fee will be charged for the following locations per repair order to cover pickup & delivery costs (both sides inclusive) in order to allow us to continue giving superior customer services to our valuable clients:
Dubai - Damac Hills 1 & 2, Dubai Silicon Oasis, Dubai Investment Parks, and surrounding areas: 75 AED
Dubai - Jebel Ali & surrounding areas: 75 AED
Sharjah - 75 AED
Ajman - 150 AED
15. For repair services provided via pickup and delivery, we will need device password in order to perform post repair checks and testing before handover of the device back to customer. If there is any sensitive data in the device, client should ensure that data is removed from the device before it is handed over to us. In the event that client refuses to give us their passcode, we will not be responsible for the repair quality. Therefore, if client has a complaint in such a case after device return and would like PhoneShark to pickup, recheck and redo the work again, there will be a convenience fees of 100 AED for ancillary expenses to be paid upfront to our logistics team at the time of pickup. Preceding clauses in these terms and conditions apply.
16. In the case of Apple devices using iOS 17.5 or higher, when a new battery is installed, the device will continue to show old / previous battery percentage and in order to show 100% (true) battery health as a result of new battery installation, the device will need to be flashed (all data to be deleted) and software to be reinstalled. Our clients can choose not to flash their device and not to reinstall the software in which case battery installed will be new however battery percentage will be the old / previous one as it was before new battery replacement is conducted.
17. Expected repair time for various devices are as follows:
- Screen/battery/back-glass/other replacements 4 hours
- Front glass replacements (can be done only if device screen is original) - 6 hours
- Water damages devices/motherboard issues - 24 to 72 hours + 1 day extra for quality control check. In some cases, it can take more time for the diagnosis and repair therefore our customer services team will inform you if extra time is needed.
We do strive to ensure swift pickups and deliveries. Please note that the above repair times do not include pickup / delivery times which vary depending upon traffic conditions.
18. For front glass replacements (glass on top of screen), PhoneShark does not bear any risk as there is a possibility that screen can get damaged during front glass replacement process. In such a case, if screen gets damaged, PhoneShark does not bear any responsibility and customers need to get front glass replacements done at their own risk.
If screen gets damaged, a new screen will have to be installed which can be done at the price quoted by our customer services team.